Refund policy

Last updated: 07/22/25
Due to the personalized nature of our products, we do not offer refunds, returns, or exchanges unless the item is defective or damaged upon arrival.

If your order arrives damaged, misprinted, or with a design error that was our fault, please contact us within 7 days of delivery with:

• A clear photo of the item and packaging

• Your order number

• A short description of the issue

We’ll be happy to send a free replacement or offer a refund in such cases.

Please double-check your personalization details (such as pet photo and name) before placing your order — we are not responsible for errors made during the customization process.